Contact information

Contact Information

Dunavero is a trading name of YUNHAI KUAJING TRADE CO., LIMITED, a private company registered in the Hong Kong Special Administrative Region.

Registered office

YUNHAI KUAJING TRADE CO., LIMITED
148 Electric Road
North Point, Hong Kong Island
Hong Kong SAR

Customer service

Email: info@dunavero.com
Phone: +852 2537 8958

We answer emails within 2 business days, Monday to Friday, excluding Hong Kong public holidays. Email is the fastest way to reach us and gives you a written record of your request.

What to include

To help us resolve things on the first reply, please include your order number and, where relevant, a photo. For sizing questions, tell us your dog's measured neck circumference in inches.

Common requests

• Where is my order? — see our Shipping Policy for dispatch and transit times.
• I want to return something — see our Return and Refund Policy, then email us to start the return.
• How you handle my data — see our Privacy Policy.