Payment & Security

Payment Methods

Choose from the payment methods shown at checkout. Available options may depend on your device, location and payment provider.

The options displayed at checkout are the payment methods available for your order.

Currency & Your Order Total

Orders are charged in US dollars (USD). Before paying, check your order summary for product prices, applied discounts, delivery charges and any applicable taxes.

If your card or payment account uses another currency, your bank or payment provider may apply an exchange rate or currency conversion fee. Please contact them for details.

Payment Verification

Your bank or payment provider may ask you to authorise your payment, for example through its app or a verification screen. Follow the instructions provided during checkout.

We will never ask you to send a one-time payment verification code by email or through our contact form.

If Your Payment Is Declined

Before trying again, please check that:

• Your card details and billing address are correct.
• You have sufficient funds or available credit.
• You have completed any verification requested by your bank.
• Your payment provider allows the transaction.

If the problem continues, contact your payment provider or choose another method available at checkout. If you’re unsure whether an order has gone through, check for a confirmation email before trying again.

Pending or Duplicate Charges

An interrupted or unsuccessful payment may appear as a pending authorisation on your account. This does not always mean the payment has been taken. Your bank can confirm its status.

If you see two completed charges for the same order, get in touch with your order number, payment dates and amounts. Please hide any sensitive details in screenshots.

Your Order Confirmation

Keep your confirmation email and order number. The order status link in your email lets you check the progress of your order.

If payment appears to have gone through but you haven’t received confirmation, check your junk or spam folder and contact us before ordering again. A payment notification does not mean your order has been dispatched.

Refunds

Approved refunds are returned to your original payment method, unless otherwise agreed or required by law. Once issued, your bank or payment provider may need additional time to show the refund in your account.

Please read our Returns & Refunds Policy for details on eligibility and how to request a return.

Protecting Your Payment Details

Use a trusted device and connection, and check the website address before entering payment details. Be cautious of unexpected messages asking you to make a payment or share account information.

Do not send full card details, security codes, passwords or verification codes to customer support. Your order number and a short explanation of the issue are usually enough for us to start helping.

For information about how personal data is handled, please read our Privacy Policy.