Shipping Policy

Shipping Destinations & Costs

Shipping availability depends on your destination and the items in your cart. Available methods and charges are displayed at checkout before you complete your purchase.

If checkout does not offer shipping to your address, contact us before placing an order.

Order Processing

Orders go through payment confirmation and preparation before dispatch. Processing may be affected by item availability, order volume, holidays, or details that need to be confirmed.

Processing and delivery are separate stages. An order confirmation means your order has been received; it does not mean the parcel has already been dispatched.

Delivery Estimates

Where a delivery estimate is provided, it is an estimate rather than a guaranteed arrival date. Transit depends on the destination, shipping method, and carrier.

Customs checks, severe weather, public holidays, and carrier disruptions may affect delivery. If you need your calendar for a particular occasion, allow extra time and contact us with any questions before ordering.

Tracking Your Order

Check the order-status link in your confirmation email. If tracking is provided for your shipment, the tracking information will be available in your shipping notification or order-status page.

Carrier updates may take time to appear after a tracking number is created. If tracking seems stalled or you need help, contact us with your order number.

Delivery Address & Changes

Please check your delivery address carefully before checkout, including your apartment or unit number, postal code, and contact details.

If you notice an error, contact us as soon as possible. We’ll check whether the address can still be updated. Changes may not be possible once processing or dispatch has progressed.

Customs & Seed-Paper Shipments

International shipments may be subject to customs review and import charges. Any treatment of taxes or duties shown at checkout applies to that order; contact us if you are unsure what is included.

Our plantable calendar contains seeds. Destination-specific import requirements may affect whether it can be shipped or cleared. If you have questions about delivery to your country, contact us before purchasing.

Delivery Problems

If tracking shows delivery but you cannot locate the parcel, check the delivery details, safe places, and reception or household members. Contact us if it is still missing so we can help investigate.

For a damaged or incorrect item, keep the product and packaging and contact us with your order number and a description of the issue. Have photos ready to assist our review.

If a parcel is returned to the sender or a delivery attempt fails, contact us to discuss the next steps. For return requests, see our Returns & Refunds Policy.